Business VoIP Frequently Asked Questions

A high-quality VoIP deployment requires multiple crucial Skillsets, Experience, and Infrastructure rarely found in a single vendor. Only Velocity Networks has ALL of these to ensure your project's successful outcome.

• Privately-owned Network of multiple redundant SuperPOP switching centers
• ISP with point-to-point circuits that keep your calls off public internet
• Consulting Service to certify your existing network for VoIP
• 12+ Years IP Experience
• One Company, One Monthly Bill, No hassles

Call us anytime to hear it for yourself - we use it to run 100% of our business telecommunications at our offices.

By using Velocity Networks Broadband/ISP Services with our VoIP service, we custom engineer your solution end-to-end to have the best voice quality possible.

Only Velocity Networks provides a comprehensive internal AND external network evaluation to ensure a successful VoIP implementation.

Velocity has several different pricing plans for your company's specific needs, starting at only $30 per user per month*.

In one short phone call with your personal Velocity VoIP Expert, we can provide a comprehensive, clear price quote for the plans that fit your business best.

We have 2 models for pricing:

• Individual Seat Model - ideal for smaller numbers of users
• Shared Line Model - Like a PBX, allows sharing of a pool of outside lines across a larger number of users to minimize costs.

New Customers can typically start using their Velocity VoIP service within one week from their order entry date.

Velocity Broadband Service (which carries our Service Level Guarantee) can usually be deployed in 4-6 weeks at your location, but is not required if you have another suitable broadband connection.

Existing Customers can add lines, extensions, and additional services within 3 business days from order entry date.

We recommend a minimum of SDSL or T1. Velocity Networks recommends that you use our Broadband service so that your calls never touch the public Internet. We can test your connection to determine if it qualifies as a VoIP capable service.

1. Handsets - Velocity approved IP Telephones or Adapters
2. Local Area Network - We require a Quality of Service Switch that prioritizes your internal network traffic.
3. Broadband Modem/Router that supports VoIP Sessions.

Any proessional data network resource can provide on-site assistance with the setup of your internal network. Velocity will provide assistance to your network staff to ensure all best practices are adhered to.

All equipment is shipped ready to plug and play. The VoIP service setup and configuration is handled by Velocity VoIP technicians within our network.

Velocity provides a Train the Trainer service for end users and a separate Training Session for your Administrative Staff. This is all included with Velocity's VoIP service.

Our level 1 support staff is available 24x7 to answer basic level questions and open trouble tickets for any issues that require higher level intervention.

Velocity specializes in hosted PBX solution that eliminates the need for an onsite phone system. Our solution is superior in features, flexibility and cost to most small business PBX systems.

However, we do offer a SIP solution that allows you to reduce your line costs and per minute charges by integrating with your existing equipment over your broadband internet connection.

Yes, any analog phone or Velocity approved IP phone can be configured to work with our VoIP services.

Most numbers can be ported. In rare cases, there may be some numbers that may not be transferable.

Yes, all users can participate in a single "enterprise" system regardless of geographical location including the ability to dial any other user using a three or four digit extension and can be located from a single company directory.

The standard contract term is 12 months.

No, but we recommend buying through Velocity Networks to ensure compatibility and proper configuration.

All calls within the US and Canada are included. International rates vary by country.

At this time only US numbers are available.