Velocity's Enterprise Hosted Centerware Contact Center suite is a comprehensive contact center solution offering Inbound, Outbound, Call Blending, ACD, IVR, Call recording and more. Centerware automates the entire contact center process providing the highest levels of service, availability, productivity and efficiency all while reducing the operational costs of your enterprise and yielding the highest return on investment.
The Centerware platform touts a powerful contact center management module which incorporates user friendly features that allow supervisors and agents to easily master its applications through a graphically rich web environment. Centerware management module makes it easy for even a non expert to administer the contact center.
Centerware’s advanced and open platform, architected for SIP, is enhanced with flexible, robust and powerful modules which are quick and easy to implement, giving your Contact Center every tool it needs to meet your company’s needs.
Hosted Contact Center Demonstration Videos
Web-based Admin Console
Web-based Agent Interface
Call Center Recording
Hosted Contact Center Features
The Centerware hosted contact center solution includes the following modules and features:
Centerware Contact Center solutions feature a powerful CTI link module with plug and play components which permit integration with any application, database, CRM or PBX system. Within hours, your contact center can be fully integrated and operational. This translates into thousands of dollars saved on systems integration.
For further assistance or to start your VoIP Contact Center software, please contact a Velocity Networks sales representative at 1-800-626-6515 or by clicking here.
"With Velocity I have the peace of mind to know that I'm not going to hit a brick wall when it comes to the features I need for my users. Everything is included and I get all the upgrades for no additional monthly charge."
Clayton Knorr
IT Consultant
Chumby Industries, Inc
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