In order to help our business customers handle high volume call demand and more complex voice applications, Velocity Networks has partnered with Nuxiba and Broadsoft, two premiere call center and hosted VoIP software providers, to provide our customers with feature rich, flexible and affordable call center tools. Velocity Networks provides an advanced VoIP call center solution and a basic hosted call center service:
Enterprise Hosted Contact Center Solution
Small Business Virtual Call Center Solution
100% hosted, full featured call center solution. Complete with web based management and agent interfaces and all the features expected from an advanced call center system for an affordable price. Perfect for operations spread across multiple office locations.
The Broadsoft call center solution is a good fit for businesses requiring minimal call center functionality. This call center service can be added to the Velocity Hosted PBX offering. Most customers will select the enterprise solution, but this option can be the best fit in some situations.
Nuxiba Centerware Hosted / Cloud Solution
Broadsoft Hosted / Cloud Solution
Telephony Services Compatible with Solution:
Retail SIP Trunking or Wholesale VoIP
Inbound and outbound calling included with Hosted PBX seats
Velocity Call Center software allows you to merge voice and data transmission in a single network thereby reducing the complexity and costs of a voip call center.
Lower TCO (total cost of ownership) – Hosted Call Centers on average lower costs by 45%
CAPEX – Little of no upfront investment in technology to acquire hosted call center solutions
On Demand – Expand or Reduce agents based on seasonal needs
Disaster Recovery – Hosted services are delivered in a high availability model, ensuring clients mission critical applications are always available.
Consolidate - Multi location operators can consolidate their telephony and call center service to one provider
Mobility – Easily integrate remote agents with specific skill sets
Choose the Best VoIP Network
Bottom line, you won't find a more reliable network for business class VoIP anywhere. With 3 redundant interconnected Super-POPs, our customers receive absolute best-case performance and economics for the movement of VoIP calls across the United States.
Velocity Networks is a leading provider of managed technology services located in the Los Angeles area. Business VoIP Service, VoIP IP Telephony support services and Business Broadband service is available nationwide.
Velocity Networks provides Virtual Call Center Software, premise based Contact Center Solutions and small business call centre solutions which include hosted predictive dialer functionality, interactive voice response, call center recording, voice broadcasting, call center management software, real time contact center monitoring and robust call center reporting.
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