Hosted Voip Call Center Solution

Many smaller businesses are challenged when it comes to finding advanced but cost-effective contact center services. No longer. Our Hosted VoIP Contact Center Solution allows you to make your move to automatic contact distribution easily and economically, seamlessly extending call center operations by creating a virtual call center with agents working from any desk, in any office, offshore or at home.

The Bottom Line On the Velocity Hosted Voip Call Center Solution

This service works as hard at the bottom line as it does at the operational level. Your growing business benefits from an offering that delivers:

• A cost-effective ACD solution
• Advanced contact handling and management features
• No hardware, no upfront costs, no installation and no integration
• Call recording and reporting tools
• More customer satisfaction
• Greater productivity

Whether you are supporting one location, many locations or a work-from-home staff, our Hosted VoIP Contact Center Solution is the right move to make.

This Solution Is Loaded With Features

Our Hosted VoIP Contact Center technology provides growing businesses with an impressive list of call center features:

• Global Agent Management, including a full-featured remote agent; agent state management, basic screen pop, agent-initiated transfer, conference, consultation, and hold
• Global Call Treatment, including flexible call scripting, IVR treatment through Voice XML scripts and global call queuing
• Global Call Distribution, including dynamic, static, priority, precedence, skill-based, agent-level and schedule routing
• Global Supervisor Management Dashboard, including global operational management, real-time dashboard, real-time and historical reporting and global quality monitoring
• Global Administrator Management Dashboard, including intraday traffic management, routing strategy provisioning and agent, team and skill group provisioning

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