Business VoIP Service Comparison

Alternate Numbers - Enables users to have up to three phone numbers and/or extensions assigned to them. Normal ringing is provided for incoming calls to the primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing calls from the user, the user’s primary phone number is the calling line identity.

Anonymous Call Rejection - Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. By activating the service via a web interface, callers without available caller identification are informed that the user is not accepting calls at that time. The user’s phone does not ring and the user sees or hears no indication of the attempted call. This service does not apply to calls from within the group.

Call Forwarding Ring Splash - Enables users to have a short ring burst played on their phone when the following services are triggered: Call Forwarding Always, Call Forwarding Selective, and Do Not Disturb. Ring Splash can be enabled for each of these services individually and serves as a reminder that the respective service is active.

Call Forwarding Selective - Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. If an incoming call meets user-specified criteria, the call is redirected to the user-specified destination. The user controls the service via a web interface, which provides the ability to set the forwarding destination address and the criteria sets for determining which calls require forwarding. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Call Hold – enables user to place an existing call on hold for an extended period of time.

Call Return - Enables a user to call the last party that called, whether or not the call was answered. To call back the last party that called, the user dials the call recall feature code. The system stores the number of the last party to call, and connects

Call Screening by Digit Patterns - Enables users to specify digit patterns instead of individual phone numbers on the following selective services: Selective Call Forwarding, Selective Call Acceptance, Selective Call Rejection, Call Notify, and Priority Alert. Digit patterns consist of a sequence of digits followed by the * wildcard. For example, 240* would apply to any calls from phone numbers starting with 240.

Call Trace - Enables users to request that a call they have received to be automatically traced by dialing a feature access code after the call.

Call Transfer - Enables users to transfer a call unattended before or after the call is answered.

Call Waiting - Enables a user to answer a call while already engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone. To answer the waiting call, the user depresses the flash hook. The user connects with the waiting party and holds the original party. By depressing the flash hook, the user reconnects to the original party and holds the waiting party. The feature completes when any party hangs up. Users can also execute call waiting via the CommPilot Call Manager.

Calling Line ID Blocking - Enables a user to block delivery of his/her identity to the called party. The user controls the service via a web interface, which provides the ability to activate and deactivate the service. If activated, all calls made by the user have the user’s identity blocked.

Calling Line ID Blocking per Call - In addition to being able to block the presentation of their Calling Line ID on all outgoing calls, users also have the option of blocking on a per-call basis by dialing a feature code before making the call.

Calling Line ID Delivery - Enables the delivery of a caller’s identity to a user via the CommPilot Call Manager and phone (if capable). Delivered information includes the caller’s phone number and name. The information is delivered to the web interface and the phone (if capable) only if the information is available and has not been blocked by the caller.

Calling Line ID Delivery - Enables the delivery of a caller’s identity to a user via the CommPilot Call Manager and phone (if capable). Delivered information includes the caller’s phone number and name. The information is delivered to the web interface and the phone (if capable) only if the information is available and has not been blocked by the caller.

Calling Name Delivery - Provides the calling name for incoming calls by querying an external database for the information if it is not received in the call set-up messaging. Although BroadWorks’ standard Calling Line ID Delivery provides the calling number and name for all calls within BroadWorks, calling name information is typically not passed with calls received from external parties (e.g., PSTN-originated calls).

Cancel Call Waiting per Call - In addition to being able to cancel call waiting for all incoming calls, users also have the option of canceling their call waiting on a per-call basis by dialing a feature code before making the call, or after a switchhook flash during the call.

Cancel Call Waiting per Call - In addition to being able to cancel call waiting for all incoming calls, users also have the option of canceling their call waiting on a per-call basis by dialing a feature code before making the call, or after a switchhook flash during the call.

CommPilot Express - Enables users to pre-configure multiple profiles for managing incoming calls differently based on the user’s status:

Available – In the Office
Available – Out of the Office
Busy
Unavailable

Each profile includes preferences for managing the relevant incoming call functions (e.g., Call Forwarding (busy, no answer, always, selective), Voice Messaging, Simultaneous Ringing, Call Notify), which can be configured through a single easy-to-use web page. Users can also select their active profile via their CommPilot Call Manager, and/or an IVR menu. If a user elects to use CommPilot Express, it will take preference over all of other service settings associated with processing incoming calls.

Consulation Hold - Enables a user to put the caller on hold, and make a consultation call to another party. To initiate consultation hold, the user depresses the flash hook and dials the add-on party. When the call is answered, the user can consult with the add-on party. To drop the add-on party and reconnect to the original party, the user depresses the flash hook twice. Users can also execute consultation hold from the CommPilot Call Manager.

Dial Tone / Connectivity – Enables POTS type dial tone to the user delivered over IP.

Distinctive Alert/Ringing - Provides a different call waiting tone (i.e., alert) or a different ringing cadence for intra-group calls versus calls received from outside of the group. This service is provisioned as part of the Priority Alert/Ringing service, so users must choose to enable either Distinctive Alert/Ringing or Priority Alert/Ringing (different tone/ring for user-specified phone numbers) at any given time.

Do Not Disturb - Allows users to set their station as unavailable so that incoming calls are given a busy treatment. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. A status indicator on the CommPilot Call Manager identifies whether this service is enabled.

Extension Dialing – Enables users to dial extensions via their CommPilot Call Manager or phone to call other members of their business group

Last Number Redial - Enables users to redial the last number they called by clicking the ‘Redial’ button on their CommPilot Call Manager or by dialing a feature code (e.g., *66).

Priority Alert/Ringing - Enables a user to define criteria to have certain incoming calls trigger a different call waiting tone (i.e., alert) or a different ringing cadence than normal calls. The user sets the criteria (e.g., incoming calling number, time of day, day of week) for determining which calls require priority notification via their CommPilot Personal web interface. Multiple criteria sets, or profiles, can be defined.

Selective Call Acceptance - Enables a user to define criteria that causes certain incoming calls to be allowed. If an incoming call meets user-specified criteria, the call is allowed to complete to the user. All other calls are blocked and the caller is informed that the user does not wish to receive the call. The user controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls are allowed to complete. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Selective Call Rejection - Enables a user to define criteria that cause certain incoming calls to be blocked. If an incoming call meets user-specified criteria, the call is blocked and the caller is informed that the user is not accepting calls. The user controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls require blocking. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Shared Call Appearance - Enables users to have their incoming calls ring on up to three phones simultaneously, connecting the first phone to be answered. If one of the phones is already hosting an active call under the user’s ID, incoming calls are delivered to the active phone and any outgoing calls from another phone using the same user ID are blocked. Example applications of this service include setting-up a second line for an executive assistant or in a secondary workspace (e.g., lab).

Speed Dial 8 and Speed Dial 100 - Enables users to dial two-digit codes to call up to 100 frequently called numbers. Entry of the two-digit code is preceded by a configurable prefix: 0-9, A-D, *, or # (default). Users can program the numbers in their directory via the Speed Dial 100 page in their CommPilot Personal web portal, or directly through their phone using the respective feature access code (*75 default).

3-Way - Enables a user to make a three-way call with two parties, in which all parties can communicate with each other. To initiate a three-way call while engaged in a regular two-party call, the user depresses the flash hook and dials the third party. Before or after the third party answers, the user depresses the flash hook and forms a three-way call with the two parties. To drop the third party, the user depresses the flash hook and is reconnected with the original party in a regular two-party call. If the user hangs up, all parties are released. Users also have the ability to execute three-way calls using the CommPilot Call Manager.

Call Always - Enables a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If activated, a user must specify the forwarding number. A status indicator on the CommPilot Call Manager identifies whether this service is enabled.

Call Busy - Enables a user to redirect calls to another destination when an incoming call encounters a busy condition. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If activated, a user must specify the forwarding number.

Call No Answer - Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If activated, a user must specify the forwarding number and the number of rings before forwarding.

Call Remote Access - Enables users to activate, deactivate and program their Call Forwarding Always service from any phone via their Voice Portal.

Remote Office - Enables users to access and use their BroadWorks service from any end point, onnet or off-net (e.g., home office, mobile phone). This service is especially useful for tele-workers and mobile workers, as it enables them to use all of their CommPilot features while working remotely (e.g., extension dialing, transfers, conference calls, Outlook Integration, directories, etc.). In addition, since calls are still originated from BroadWorks, the service provides an easy mechanism for separating personal and business phone expenses, as well as keeping alternate phone numbers private. This service must be set up by the group administrator.

Simultaneous Ring – Personal - Simultaneous Ring enables users to have multiple phones ring simultaneously when any calls are received on their BroadWorks phone number. The first phone to be answered is connected. For example, calls to a user’s desk phone could also ring the user’s mobile phone, in case the user is not at his/her desk.

Click-to-Dial - enables user to input and dial a number, dial directly from a dropdown Phone List (Personal, Group or Call Log) or Outlook tab, or click the Redial button

Redial – Enables users to redial the last number they called by clicking the ‘Redial’ button on their CommPilot Call Manager or by dialing a feature code (e.g., *66).

Hold - enables user to place an existing call on hold for an extended period of time, and then retrieve the call to resume conversation. While the calling party is held, the user may choose to make a consultation call to another party.

Transfer - enables user to redirect a ringing, active, or held call to another number or directly to voice mail. Before transferring the caller, the user may choose to consult with the third party first or establish a three-way consultation.

3-Way - Enables a user to make a three-way call with two parties, in which all parties can communicate with each other. To initiate a three-way call while engaged in a regular two-party call, the user depresses the flash hook and dials the third party. Before or after the third party answers, the user depresses the flash hook and forms a three-way call with the two parties. To drop the third party, the user depresses the flash hook and is reconnected with the original party in a regular two-party call. If the user hangs up, all parties are released. Users also have the ability to execute three-way calls using the CommPilot Call Manager.

LDAP Directory Integration - (LDAP Directory must be CP Certified) Enables a user to define criteria that cause certain incoming calls to trigger an email notification. If an incoming call meets user-specified criteria, an email (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt. The user controls the service via a web interface, which provides the ability to set the notify email address and the criteria sets for determining which calls trigger a notification. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Outlook Integration - This service enables users to integrate their personal contacts in Microsoft Outlook with their CommPilot Call Manager. Using the Outlook Contacts tab in the Call Manager, users can perform a search of their personal Outlook contacts by name or company. Once the desired contact is located, users may click-to-dial one of the contact’s phone numbers, or the user may choose to display the contact’s v-card by clicking their name.

When receiving a call, the user’s Microsoft Outlook contact database is searched for a match of the caller’s phone number. If a number is matched, the user is given the option of clicking the icon next to the incoming calling name in their Call Manager window to open the caller’s v-card. Users may also choose to have new Outlook journal entries automatically opened for incoming and/or outgoing calls.

Phone Lists (Personal, Call Logs) - Enables users to dial frequently called numbers by selecting from a searchable list of names on their CommPilot Call Manager. Each user can add, delete, edit, and re-order numbers in their Personal Phone List, which serves as a personal speed dial list. Users can add multiple numbers to this list by uploading them from a flat file.

The Call Log enables users to view and dial from the following lists of stored numbers: missed, received, and dialed. The call log is accessed through the CommPilot Call Manager and includes the most recent numbers registered for each category, as well as the respective call times and dates.

Printable Group Directory - Enables users to view and print a directory listing of all the business group members and their respective contact information (e.g., extension, mobile phone number, email address). The information is displayed in one of two formats: “Summary” or “Detailed”. The Group Directory is accessible from the CommPilot Group Portal or via each user’s CommPilot Call Manager.

Voice Mailbox - Enables users to record messages for incoming calls that are not answered within a specified number of rings, receive busy treatment, or are transferred directly to voice mail. Incoming callers are given the options to review and change their message and will get a warning tone if their message is about to reach the maximum configured length.

Users can configure the service via their personal web portal or by calling into their voice portal from any phone. The personal web portal enables users to control whether their voice mail messages are to be delivered to their e-mail account as .WAV attachments and/or to the voice messaging system repository for retrieval from a phone. Users can also set their password and elect to give callers the option of connecting to an attendant by pressing 0.

Message Management – By accessing the Voice Portal from any phone, users can listen to, save, and delete each message, as well as move to the previous or next message. During the playback of a message, users have the option of skipping forward, skipping back, or pausing. Replies to message senders can be sent, and messages can be forwarded with an introductory message to one or more group members, or to the entire group. Messages can also be composed and sent to one or more users in the group, or the entire group. Users have the option of marking a message as Urgent or Confidential. Users can also pre-configure lists of users to whom voice messages may be sent. The Voice Portal also enables users to record their name and multiple personal greetings for busy and unavailable. Users also have the option to enter a feature code on their phone to clear their message-waiting indicator (MWI).

Voice Messaging Call Back - Enables users to automatically call back the person who left them a message by hitting an option during or after listening to the message. This feature works if the caller’s line ID is available; otherwise, the call back is denied.

Voice Message Waiting Indication - A stutter tone is provided via the telephone when new messages reside in the user voice mailbox. A visual indicator on the phone is also provided if supported by phone. Also enables a user to be informed of new voice messages. The notification is in the form of an email (or short message to a cell phone) or an indication on the user’s station. The user controls the service via a web interface, which provides the ability to activate and deactivate email notification as well as the email notification address.

Voice Messaging Notification - Enables a user to be informed of new voice messages. The notification is in the form of an email (or short message to a cell phone) or an indication on the user’s station. The user controls the service via a web interface, which provides the ability to activate and deactivate email notification as well as the email notification address.

Voice Messaging to E-mail - Enables users to have their voice messages delivered to a specified email address in the form of an e-mail message with a .WAV file attachment. If available, the caller’s name and number are also included in the e-mail subject line.

Call Notify - Enables a user to define criteria that cause certain incoming calls to trigger an email notification. If an incoming call meets user-specified criteria, an email (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt. The user controls the service via a web interface, which provides the ability to set the notify email address and the criteria sets for determining which calls trigger a notification. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Voice Mailbox Integration - Enables users to configure their single BroadWorks voice mailbox to also support a secondary non-BroadWorks line (e.g., mobile phone, PBX), in addition to their primary BroadWorks line. Thus, a BroadWorks user can eliminate the need for maintaining and possibly paying for separate voicemail service (e.g., for their mobile phone) by also having those unanswered calls routed to their BroadWorks voice mailbox.

To enable this service, a user must simply register their secondary phone number via the CommPilot Personal web portal and configure their secondary phone service with Call Forward Busy and Call Forward No Answer to route to the respective BroadWorks voice portal. Calls received by the group voice portal from this secondary number will be automatically recognized and prompted with the user’s voice mailbox greeting.

Authorization Codes - Performs an authorization of calls made outside of the group by prompting users for an authorization code. Calls will not be connected unless a valid code is entered. Group administrators manage their authorization codes via their CommPilot Group web portal. Groups cannot have this service and the Account Codes service enabled at the same time.

Call Capacity Management - The Call Capacity Management feature enables service providers to limit the call traffic associated with individual groups by limiting the number of simultaneous calls that can be made to or from customer premises. A maximum number of simultaneous incoming/outgoing calls can be set for any specified set of users within a group. Service providers can leverage this capability as a means of achieving network engineering and/or pricing objectives.

Call Intercept - Enables group administrators to intercept calls routed to a non-working internal line with informative announcements and alternate routing options. The service may be assigned to an individual user’s phone number (e.g., when they have left the company) or it can be assigned to all the members of the group.

Call Park - Enables a user to hold a call and to retrieve it from another station within the group. To park a call, a user depresses the flash hook and dials the call park feature code. The call is parked and the caller is held. To retrieve the call, the user goes to any phone in the group and dials the call retrieve feature code, followed by the user’s extension. The call is retrieved and connected to the retrieving user. Users can also execute call park via the CommPilot Call Manager.

Call Pick-up - Enables a user to answer any ringing line within their pick up group. A pick up group is a group administrator-defined set of users within the group, to which the call pickup feature applies. To pick up a ringing call, a user dials the call pick up feature code. The user is then connected to the caller. If more than one line in the pick up group is ringing, the call that has been ringing the longest is answered. Users can also execute call pickup via a web interface.

Calling Group ID Delivery - Provides the name and number of the group (or company) for outgoing calls from users in the group, rather than providing the user’s own name and number. The group number may be defined on a per user basis, which is often appropriate for multi-location groups.

Calling Line ID Configuration – no description available

Incoming/Outgoing Calling Plans:

Incoming: Enables administrators to block specified incoming calls to their company, department and/or individual users. For example, some users may be prevented from receiving calls from outside the company. The Incoming Calling Plan is configured via the CommPilot Group web interface. In addition to being able to configure which types of calls each user is restricted from receiving (e.g., intra-group), group administrators may regulate incoming calling by restricting specific digit patterns. For example, users may be prevented from receiving calls from a competitor’s number or a particular area code or country code. If a profile has not been configured for a particular user, the default set of incoming call privileges for the department or group is applied.

Outgoing: Enables administrators to block users from making certain types of outgoing calls, such as long distance, toll, or premium numbers. The Outgoing Calling Plan is configured via the CommPilot Group web interface. In addition to being able to configure which types of calls each user is restricted from making, group administrators may regulate outgoing calling by restricting specific digit patterns. For example, users may be prevented from calling a competitor’s number or a particular area code or country code. If a profile has not been configured for a particular user, the default set of outgoing call privileges for the department or group is applied.

Configurable Extension Dialing - Enables users to dial extensions via their CommPilot Call Manager or phone to call other members of their business group.

Configurable Feature Code Prefix - Enables each business group to define up to two different prefixes to precede their feature codes. Each prefix may include 1-2 characters, with the default being a single star (*).

Configurable Feature Codes - Provides each group administrator with the option to specify the feature codes (a.k.a. star codes) associated with their services (e.g., Last Number Redial, Call Return) via the CommPilot Group web portal. Users can see, but not edit, the star code associated with each service at any time by referencing their CommPilot Personal web portal.

Device Inventory - Enables group administrators to inventory their Integrated Access Devices (IAD), Trunking Gateways and IP Phones via their CommPilot Group web interface. Devices may be easily added, deleted and modified. In addition, group administrators can assign users directly to a device and/or a port on a device. The location and default aliases for a user are automatically generated.

Enhanced Outgoing Calling Plan - Enhanced version of the basic Outgoing Calling Plan provides administrators with a greater degree of control over outgoing calls made from within their group. In addition to “blocking” or “allowing” given call types and digit strings, administrators have the following options for configuring the outgoing calling profile of their group, department, and individual users:

Authorization Codes – Selected users can be prompted for an authorization code to allow specified call types or digit strings. Administrators can pre-configure one or multiple authorization codes to be entered by users. Use of this feature within the Enhanced Outgoing Calling Plan takes precedence over the standalone Authorization Code service.

Call Transfer – Specified outgoing call types and digit strings can be automatically transferred to one of up to three transfer destinations that administrators can pre-configure. For example, international calls made from a conference room may be transferred to a company operator who will validate the user’s identity and their purpose for making an international call.

Existing configurations are retained when Enhanced Outgoing Calling Plan is assigned to replace the basic version of the service.

Group Resource Inventory Report - Enables Group Administrators to generate reports on the resources used in their group and, if applicable, in each of their departments. Information includes phone numbers, devices, services, users and departments. The reports are generated on a web page in CSV format (comma-separated value), so they can be easily imported into a spreadsheet for sorting and archiving.

Hunt Groups (4 Options) - Hunt Groups allow users within a group to be included in a specified subgroup to handle incoming calls received by an assigned Hunt Groups phone number. Group administrators can choose from any of the following “hunt” schemes, each of which rings the specified phones in a different manner:

Circular sends calls in a fixed order. The call is sent to the first available person on the list, beginning where the last call left off.

Regular sends calls to users in the order listed by an administrator. Incoming calls go to the first available person on the list, always starting with the first person on the list.

Simultaneous rings all of the users in the group simultaneously; the first user to pick up the ringing phone is connected.

With Uniform, as a call is completed, the user moves to the bottom of the call queue in a shuffling fashion. The next incoming call goes to the user who has been idle for the longest. If a user receives a call that was not directed to them through the hunt group, the call will not be included in the receiving order for Uniform calls.

Loudspeaker Paging - Enables users to access an intercom paging system by dialing an extension within the group. The paging system is simply configured in BroadWorks as a user and interconnected via a standard two-wire interface.

Moves, Adds, and Changes – Enables the user to add, move or make changes to user accounts within a certain enterprise group.

Music on hold - Enables group administrators to upload an audio file (.wav file containing music, advertising, etc.) onto the system to be broadcast to held parties. This service can be used in conjunction with the following services: Call Centers, Call Hold, and Call Park.

Series Completion - The Series Completion service can be assigned to a selected series of lines to forward calls on a busy condition. It is a form of “hunting” in which the next line in the group is tried in a prearranged order, without any limit on the number of sequential forwards. This service is used to support Key System functionality. Key Systems typically ring all available lines in a specified order for incoming calls, regardless of the number dialed to reach the company. For example, when calling a tech support hotline, the user dials 1- 800-555-HELP. That number attempts to ring line 1 of company. If line 1 is busy, it will attempt to ring line 2. If line 2 is busy…and so on. If all lines are busy, the call can be sent to Voice Messaging or another assigned service of the group. Similarly, if all lines or users of this company were assigned to a Series Completion group, BroadWorks acts just like a Key System.

Voice Portal - Users can configure their service via calling into their voice portal from any phone. Users can listen to, save, and delete each message, as well as move to the previous or next message. During the playback of a message, users have the option of skipping forward, skipping back, or pausing. Replies to message senders can be sent, and messages can be forwarded with an introductory message to one or more group members, or to the entire group. Messages can also be composed and sent to one or more users in the group, or the entire group. Users have the option of marking a message as Urgent or Confidential. Users can also pre-configure lists of users to whom voice messages may be sent. The Voice Portal also enables users to record their name and multiple personal greetings for busy and unavailable. Users also have the option to enter a feature code on their phone to clear their message-waiting indicator (MWI).